PRESS RELEASE             September 2010

ESTA PARTNERS 2010

PHIL SPENCER TO ANNOUNCE BEST AGENTS IN THE UK

JCB Property Management Services joins national award scheme recognising the best estate & letting agents in the country.

JCB Property Management Services, the Medway based property management agent has joined the Estate & Letting Agent Awards scheme which recognises the best agents based on research conducted through homebuyers, sellers and landlords around the country.

The scheme, well known in the property industry as the ESTAS, measures the quality of customer service provided by agents through the home buying, selling and rental process.

Phil Spencer, presenter of Channel 4’s Location, Location property programme says “I think it says a great deal about company who’s prepared to stand up and announce to customers and competitors that they believe in providing the best possible service and they’re happy to prove it. These awards help agencies to focus on customer service levels and that’s why so many sign up each year”

“Any agent that signs up for the ESTAS is making a public pledge that they are focused on providing the best possible service to their clients whether they be buying , selling or renting through the agent” says Simon Brown, Managing Director of Awards For Business who run the national scheme.  “Customers should always ask if they are an ESTA Agent, and if not why not?”

Joanna Bairdow, owner of JCB Property Management Services  said “We take our levels of customer service very seriously because we know clients have a large choice. We are very proud of the personal service we provide and this is great way to demonstrate how good we really are.”

The national scheme is backed by the Royal Institute of Chartered Surveyors (RICS). 

David Dalby, Residential Director at RICS, said “This is the sixth year that RICS have been involved with the awards, which we support because the results are based solely on customer satisfaction rather than the opinions of a judging panel. To win an Estate or Letting Agent of the Year Award, a firm has to demonstrate a consistently high level of service and, to achieve this, they must ensure that staff follow those standards of efficiency, good communication and transparency that differentiate the exceptional agent from the ordinary one.”

ESTA partners for 2011 are HomeLet, Rayner Recruitment and Moneypenny. 

John Boyle, Managing Director of HomeLet said “The 2010 awards were a real triumph and we’re delighted to be sponsoring the awards again in 2011. There’s no higher recognition than that of your customers, both tenants and landlords can rest assured that the service they receive from an ESTAS award winning agent is of the highest standard.”

Joshua Rayner, MD of Rayner Recruitment added “We share the same values as the ESTAS in that we offer a simple, transparent service which offers excellent value for money to our clients.  ESTA agents sign up to those same values and clients recognise that.”

As a provider of telephone overflow support to agents around the UK, Moneypenny Director, Joanna Swash, explains “Agents who use our service provide outstanding levels of service for their customers, gaining a competitive advantage in the local marketplace.  For this reason, we are delighted to be associated with such a highly-regarded scheme as the ESTAS, and wish all entrants the very best of luck.”